At Epic Safari Journeys, your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our tours website.
Information We Collect
- Personal Details: Name, email, phone number, and other contact info during booking or inquiry.
- Payment Information: Payment details submitted securely via trusted gateways.
- Usage Data: Website interaction data collected via cookies and analytics for improving services.
How We Use Your Information
- To process bookings and inquiries.
- To provide updates, offers, and important travel information.
- To improve our website and services.
- To comply with legal requirements.
How We Protect Your Data
We implement strong security measures to protect your data from unauthorized access or misuse.
Sharing Your Information
We only share your details with trusted partners needed to deliver your travel services (hotels, guides, airlines) and never sell your data.
Your Rights
You can access, update, or delete your personal information and opt out of marketing communications anytime by contacting us.
Terms and Conditions
Please read carefully before booking any tours.
Bookings and Payments
- Bookings are confirmed after receipt of full or partial payment as per the tour details.
- Prices may change due to currency fluctuations, availability, or taxes.
- Payment methods include bank transfer, credit/debit cards, and mobile money where applicable.
Cancellation and Refunds
- Cancellation policies differ by tour and are detailed at booking.
- Deposits are generally non-refundable unless otherwise stated.
- Refunds are processed according to the specific cancellation terms.
Travel Documents and Insurance
- Travelers must obtain valid passports, visas, vaccinations, and travel insurance.
- Comprehensive travel insurance is strongly recommended.
Changes and Force Majeure
- We may alter itineraries due to unforeseen events like weather or government regulations.
- Alternative arrangements or refunds will be offered when applicable.
Liability
- We act as agents for service providers and are not liable for injury, loss, or damage beyond our control.
- Travelers assume responsibility for their safety and must follow instructions.
Governing Law
- These terms are governed by the laws of Rwanda.
Payment Policy
Payment Methods
We accept bank transfers, credit/debit cards, mobile money (where available), and other specified options. All payments are secure.
Payment Schedule
- Deposit: A non-refundable deposit is required to confirm bookings. Amount and due dates will be communicated.
- Final Payment: Must be made at least 30 days before the tour start date unless agreed otherwise. Late payments may lead to cancellation.
Currency
Prices are quoted in USD unless stated otherwise. Payments should be made in USD or local currency equivalent.
Refunds and Cancellations
- Deposits are generally non-refundable.
- Refunds follow the tour’s cancellation policy and are processed within 14 business days.
Payment Confirmation
A receipt and booking confirmation will be sent after successful payment.
Questions or Issues
Contact us at [email protected] for any payment concerns.
